Customer Service
-
Tuas Crescent MRT, Tuas
6 Tuas Avenue 6, Singapore, 639311
- Full Time
- 5.5 Day Week
S$2500 - 3500 / month
RESPONSIBILITIES
- Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
- Prepare all related documents pertaining to import and export including Permit Declarations.
- Liaise with Carriers / Forwarders / Depots on bookings of vessels for import/exports, collection of containers and arrival dates of vessels, port charges, etc for imports & return of containers.
- Maintain relationships with customers, shipping line, PSA & relevant parties.
- Do following up customer orders from start to the end.
- Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.
- Solve customer problems and help resolve issues.
- Preparing bills and invoices on time, before closing time.
- Ensure accurate and timely data entry into the inhouse system.
- Excellent multitasking skills within their work space as well as computer software programs.
- Cooperative and helps to promote teamwork.
JOB REQUIREMENTS
- Computer literacy
- Good interpersonal skill
- Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain
Working hours
- Monday – Friday: 8.30am – 5.30pm
- Saturday: 8:30am – 12:30pm
Working Location
- HQ: 6 Tuas Avenue 6
About the Employer
BRN/UEN: 197502267E
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