Customer Support Executive - East (No Exp Needed)
-
Changi Airport MRT, Changi
Goodrich Aerospace Pte Ltd, 39 Changi North Crescent, Singapore, 499642
- Full Time, Contract
- 5 Day Week
S$4000 - 6000 / month
Job Description
We are looking for a customer-focused and detail-oriented individual to join our team as a Customer Support Executive in the aviation industry. You will support customer accounts, coordinate aftersales services, manage administrative processes and work closely with internal teams and external customers to ensure smooth operations and customer satisfaction.
Key Responsibilities
- Provide account-related support to the Customer Support Manager and Business Development Directors.
- Prepare sales quotations, follow up on quotations through to closure, and generate customer status reports, monthly sales reports and KPI-related documentation.
- Handle customer enquiries and complaints professionally, provide appropriate solutions and follow up with relevant stakeholders to ensure timely resolution.
- Maintain regular communication with external customers to build positive working relationships.
- Coordinate with internal teams on account matters, job inductions, job closures, meetings and ad-hoc reporting.
- Manage shipping, invoicing and logistics coordination.
- Maintain accurate sales and customer records in the ERP system.
- Liaise with OEM headquarters on warranty claims, spare parts inventory, long-term agreements and lease/exchange agreements.
- Prepare sales and management reports and support marketing events planning and execution.
- Ensure compliance with company policies and requirements, including export controls and business ethics.
- Participate in a rotating 24/7 Aircraft on Ground (AOG) hotline duty.
- Undertake occasional business travel as required.
Attn: Kay Kwok
By submitting any application or résumé to us, you consent to us disclosing your personal information to prospective employers for their consideration. Only shortlisted candidates will be notified. All applications will be treated with strict confidence.
Elitez Pte Ltd | EA Licence: 16C8004 | Kwok Kia Wei | Reg. No: R2110176
About the Employer
BRN/UEN: 201010223H
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