Guest Relations Executive
-
Somerset MRT, Orchard
Cote Korean S - Bideford Road, 28 Bideford Road, Singapore
- Full Time
- 5 Day Week
S$2500 - 3500 / month
Essential Job Duties & Responsibilities:
Job duties and responsibilities include, but are not limited to the following:
● Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.
● Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times.
● Warmly welcomes all incoming customers, checks-in their reservation, and escorts them to their assigned table.
● Precisely informs customers of waiting times and respects the order of arrival of customers.
● Ensures customers are rapidly and effectively cared for.
● Sets host stand for service, ensuring all resources (pens, paper, business cards etc.) are stocked.
● Offers coat check assistance to all customers with coats, bags, luggage, umbrellas, etc.
● Performs routine table and bathroom checks.
● Maintains all tools of the position.
● Updates all table statuses to the podium throughout service.
● Performs regular restroom checks and alerts the Housekeeping team to ensure maintenance of cleanliness and stocked supplies.
● Communicates to management when there are deep clean or facility issues in the restrooms or restaurant at all times.
● Clears and sets tables in between seatings. Ensures every table is perfectly set prior to seating customers.
● Communicates with management in real time when there are seating delays or unsatisfied customers.
● Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.
● Reports to each scheduled shift on time, in uniform, and ready to work.
● Responsible for training new employees as assigned.
● Assists other stations or areas of the restaurant when requested by management.
About the Employer
BRN/UEN: 200306422M
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