Customer Service Officer
Job Summary
Join our customer service team as a Customer Services Officer, supporting passengers and customers across call centre, reservations and ticketing, and passenger relations channels. You will deliver courteous, accurate and timely assistance, helping to ensure a positive experience at every touchpoint. We value merit, celebrate multiculturalism and support work-life balance.
Job Description
- Handle customer enquiries, reservations, ticketing, amendments and refunds via phone, email, chat and in-person channels, ensuring accuracy and compliance with company policies.
- Respond to feedback, complaints and service disruptions with empathy, resolving issues promptly or escalating them to the relevant teams where necessary.
- Maintain precise records of customer interactions and transactions using reservation and customer management systems.
- Collaborate with colleagues across departments to improve service quality and meet agreed performance standards.
Job Requirements
- Minimum GCE O-Level, Nitec or equivalent relevant diplomas are welcome. Prior customer service experience is advantageous, and fresh graduates are encouraged to apply.
- Excellent communication skills in English proficiency in additional languages is an advantage.
- Strong problem-solving skills, patience and a customer-focused attitude, with the ability to remain composed under pressure.
- Basic computer literacy and willingness to work shifts, including weekends and public holidays, on a rotational basis.
About the Employer
BRN/UEN: 202625506G
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