F&B Boutique Manager(Urgent)

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Location:
Holland Village MRT, Bukit Timah
+ 6 others
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Job Types: Full Time
Timing/Shifts: 5 Day Week

S$3200 - 3400 / month

Boutique Manager

We are looking for a hands-on, customer-facing manager who leads boutique operations, ensuring smooth workflows, accurate reporting, and high standards of cleanliness and customer experience.

Key Responsibilities

Operations and Compliance Management:
● Oversee all aspects of boutique operations
● Ensure compliance with hygiene, safety, company service standards, and regulatory requirements
● Oversee maintenance, repairs, and coordination with external vendors
● Support boutique events, offsite activations, and special projects
Performance and Business Management:
● Drive achievement of boutique key performance indicators and targets
● Monitor, report, and analyze boutique performance metrics; implement corrective actions to meet goals
● Foster a culture of continuous improvement and professional conduct among all staff
Staff Leadership and Development:
● Lead, coach, and conduct refresher and/or on-the-job training; manage performance and professional conduct of all crew
● Develop and manage manpower and staff rosters
● Take ownership of accurate payroll administration, timesheet and attendance management, address staff punctuality or lateness issues
Customer Experience and Issue Resolution:
● Ensure all customer touchpoints are delivered according to service standards and brand guidelines
● Act as the escalation point for complex customer feedback, complaints, or incidents

WE ARE LOOKING FOR SOMEONE WITH
● Strong leadership and accountability for boutique results
● Experience in staff coaching and performance management
● High standards in compliance and customer care
● Analytical, organized, and solution-oriented

REQUIREMENTS & QUALIFICATIONS
● Diploma or higher
● Basic Food Hygiene certificate (preferred but not necessary)
● Proficient with Microsoft office and Google Suites
● Minimum 2 years of relevant managerial experience in F&B/retail/hospitality industry
●Shift work (5-day work week, including weekends and Public Holidays