IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time)
-
Tampines North MRT, Tampines
IKEA Tampines, 60 Tampines North Drive 2, Singapore, 528764
- Part Time, Contract
- Shifts
S$13 - 14 / hour
You help to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations. You ensure customers receive great service and a positive experience, encouraging them to return to IKEA because of the excellent support they received. You also play a key role in handling customer issues efficiently and with empathy.
Your assignment
- To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
- Manage enquiries from both walk-in and phone-in customers, ensuring timely assistance and effective service recovery.
- Handle back-office duties such as case management, data reporting, and managing daily operational processes, while working with internal teams to coordinate follow-ups and provide effective customer recovery support.
- Support the team by being multi-skilled and assisting in other functions within the Customer Relations Department.
Your profile
- Minimum 1 to 2 years of working experience in a fast-paced customer service environment
- Able to problem-solve effectively, think actively, and respond quickly in dynamic situations
- Ability to take initiative, solution-oriented and make well-considered decisions
- Demonstrates strong resilience and is a good team player
- Passionate about customer service and embodies a warm and engaging personality
- Analytical with strong interpersonal and communication skills
- Able to commit to working on retail shifts, including weekends and public holidays
About the Employer
BRN/UEN: 198004112M
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