Account Manager
-
Pasir Panjang MRT, Queenstown
Main Entrance, Interlocal Centre, 100G Pasir Panjang Road, Singapore, 118523
- Full Time
- 5 Day Week
S$4500 - 5000 / month
The Account Manager (ACM) is the primary commercial owner of an assigned portfolio of existing customers. The role focuses on retaining and strengthening these relationships: managing contract renewals and rate reviews, safeguarding service performance against agreed SLAs, protecting account profitability, and coordinating with operations and group offices overseas. The ACM will also grow revenue within the portfolio and support selected new business opportunities, with business development as a secondary focus.
Responsibilities
Own the end-to-end relationship for an assigned portfolio of key accounts, acting as the main point of contact for commercial and service matters
Build and maintain relationships at multiple levels within customer organizations, from operational users to procurement and senior decision-makers
Develop and update account plans covering customer needs, volume forecasts, risks, renewal timelines, and growth opportunities
Conduct regular account reviews (monthly or quarterly) to present performance, address issues, and agree on improvement actions
Monitor customer satisfaction and identify early warning signs of attrition, implementing proactive retention strategies
Manage the full contract renewal cycle by tracking expiry dates, preparing renewal proposals, and negotiating terms ahead of contract end
Lead periodic rate reviews and pricing adjustments (e.g., fuel surcharges, cost escalations, scope changes) while protecting account margins
Review contract terms, SLAs, liability, and payment terms with internal legal and finance teams, escalating non-standard terms for approval
Prepare and respond to customer RFQs and tenders for existing accounts, coordinating costing inputs with operations and pricing teams
Collaborate with Finance to ensure billing accuracy, manage credit terms, and follow up on overdue receivables within the portfolio
About the Employer
BRN/UEN: 198403465K
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