Service Quality Auditor (Mystery Shopper)
Job Description: Hiselect is partnering with Singapore Haidilao to recruit objective Service Quality Auditors. The ideal candidate will pose as a regular diner to evaluate the customer experience standards at various outlets.
Key Responsibilities:
- Conduct anonymous visits to assigned outlets to audit service quality, food presentation, and environment hygiene.
- Language Proficiency Testing: Engage with frontline service staff in both English and Mandarin to evaluate their linguistic competency and service fluidity in a bilingual environment.
- Material Audit: Verify the accuracy and clarity of bilingual (English & Chinese) menus, promotional materials, and in-store signage.
- Submit detailed, objective written reports regarding the dining experience.
Requirements:
- Not a current or former employee of Haidilao Singapore (to ensure objectivity).
- This role requires the auditor to assess Mandarin-speaking service touchpoints, interact with Chinese-speaking staff to test service standards, and review vernacular operational materials (menus/signage) for accuracy, Proficiency in written and spoken English and Chinese is essential for this position.
- High attention to detail and strong observation skills.
- Able to adhere to strict confidentiality and objectivity guidelines.
Note: Meal expenses will be fully reimbursed + Project Fee per visit
(Company: Haidilao Singapore / Agency: Hiselect)
Location: Multiple locations across Singapore (Islandwide)
🚀 How to Apply
lease click 'Apply Now' or submit your job application via the link https://forms.gle/dzqLz1RT4B2CbKgM8
📲 WhatsApp: 81015350
By submitting your personal data and CV, you consent to HISELECT PTE LTD and its affiliates collecting, using, and disclosing your information for the purpose of processing and managing your job application.
Kang Fu Jyun (Ken)
Registration Number: R1433713
EA License No.: 25C3167 (HISELECT PTE. LTD.)
About the Employer
BRN/UEN: 202530464Z
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