CUSTOMER SERVICE AMBASSADOR
-
Upper Thomson MRT, Bishan
24 Sin Ming Lane, Singapore, 573970
- Full Time
- 5 Day Week
S$2500 - 3000 / month
We’re seeking a dedicated Customer Service Ambassador to join our team. As a CSR, you’ll be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring their satisfaction. Your responsibilities include, but are not limited to:
- Handle Customer Inquiries: Respond promptly to customer queries via different channels like email, instant messages, phone and walk-in appointments.
- Order & Return Assistance: Assist customers with their orders and returns enquiries.
- Processing Returns: Compile returns and ensure refund are made promptly.
- Product Knowledge: Develop a deep understanding of our products to provide accurate information.
- Problem-Solving: Resolve customer complaints and issues effectively and with kindness
- Upselling and Cross-Selling: Identify opportunities to enhance the customer experience by suggesting relevant products.
- Order Processing: Handling customer orders from the point of sale to delivery. Preparing packing lists and shipping labels.
- Inventory Management: Keeping track of stock levels using inventory management systems to ensure that products are in stock and available for shipment.
Qualifications:
- Experience: Previous customer service experience.
- Communication Skills: Excellent verbal and written communication skills.
- Tech-Savvy: Comfortable navigating e-commerce platforms and using customer service software.
- Empathy: Ability to understand and empathize with customer needs.
- Adaptability: Thrive in a dynamic, ever-changing environment.
- Team Player: Collaborate with colleagues across departments.
About the Employer
BRN/UEN: 201219826D
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