Call Center Officer (Shift Work) - East Area
-
Ubi MRT, Geylang
Main Entrance, SCDF Dart Base, 91 Ubi Avenue 4, Singapore, 408827
- Full Time
- Shifts
S$2800 / month
- Work Days : 2 days work, 2 days off
- Shift time: 1st shift - 8am to 8.15pm , 2nd Shift - 8pm - 8.15am
- Workplace: Ubi
Job Description:
- Able to converse with mandarin speaking customers
- Receive incoming emergency calls
- Generate emergency call taking (ECT) form via the Authority's incident management IT System
- Retrieve incident location from caller
- Determine the incident categories from information provided by the caller
- Input required details into ECT form
- Perform telephone triaging and medical advisories to callers for medical calls based on the guidelines provided by the authority
About the Employer

BRN/UEN: 201805323R
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