Call Center Officer (Shift Work) - East Area

Urgent Featured
  •  
    Ubi MRT, Geylang

    Main Entrance, SCDF Dart Base, 91 Ubi Avenue 4, Singapore, 408827

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  •   Full Time
  •   Shifts

S$2800 / month


  • Work Days : 2 days work, 2 days off
  • Shift time: 1st shift - 8am to 8.15pm , 2nd Shift - 8pm - 8.15am
  • Workplace: Ubi

Job Description:

  • Able to converse with mandarin speaking customers
  • Receive incoming emergency calls
  • Generate emergency call taking (ECT) form via the Authority's incident management IT System
  • Retrieve incident location from caller
  • Determine the incident categories from information provided by the caller
  • Input required details into ECT form
  • Perform telephone triaging and medical advisories to callers for medical calls based on the guidelines provided by the authority


About the Employer

WSH EXPERTS PTE. LTD.
BRN/UEN: 201805323R
Normally responds in 1-2 days



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