Laundry Coordinator Cum Runner

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Location:
City Hall MRT, Downtown Core
City Hall MRT Station (EW13/NS25), 150 North Bridge Road, Singapore, 179100
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Job Types: Full Time
Timing/Shifts: 5 Day Week

S$2200 - 2300

Summary of Responsibilities:

Print laundry log sheet from Knowcross system and monitor that Housekeeping Runner brings down all recorded room number parcel to laundry department
Notify housekeeping for recorded parcels not brought down to ensure timely collection of laundry parcels from guest rooms
Communicate with guest to highlight discrepancies and minor defects by leaving voicemail to seek verification
Billing and proper keeping of daily bills
Administer on hold parcel record, stain letter, rejected item, daily guest works assembly report, buddy parcel and others
Ensure items found from garments or from the processing centre are returned to the rightful owner and re-directed to the Lost and Found Department for further follow up
Prepare daily sales summary, function report, cashier report and casting of charges
Conduct monthly inventory of laundry supplies to prepare for next orders
Follow up on every written orders to ensure that all cleaning request forms (laundry or dry-cleaning lists) are received by the required time
Verified goods delivered to the department and ensure that vendor placed goods at the assigned storage areas
Maintain adequate stock of forms relevant to the Valet Operations
Attend to guest complaints or clarifications in the absence of the superiors
Maintain cleanliness of all office equipment in the general office and proper housekeeping of laundry supplies storage room
Be familiar with the locations of guestrooms, storage place of guestroom amenities and guests’ items, processes and procedures for placement, laundry collection and delivery, and basic checking of guestroom amenities

Qualifications:

Fluent in spoken and written English
Minimum O level education or equivalent
Good interpersonal and communication skills to deal with guests and colleagues
Able to work in a team
Service oriented, courteous and honest
Good initiative
Basic PC knowledge – familiar with computer applications like word processing and spreadsheet