L1 Desktop Support Engineer - Entry Level

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  •  
    Central Region, Singapore

    Central Region, Singapore

  •   Full Time
  •   5.5 Day Week

S$2400 - 2800



Key Responsibilities

  • Perform troubleshooting and resolution of client platform-related issues.
  • Provide Level 1–2 onsite technical support to end users.
  • Respond promptly to incidents, conduct investigations, and provide temporary and/or permanent resolutions for escalated incidents.
  • Provide timely status updates to relevant stakeholders.
  • Perform service requests related to client platforms.
  • Monitor agreed service levels, document and maintain system configurations, and provide regular reports to relevant stakeholders.
  • Participate in client platform implementation and upgrade projects.
  • Manage client platform implementation and upgrade projects.
  • Perform any other ad-hoc tasks as assigned that are relevant to the scope of work.

Requirements

  • NITEC / Higher NITEC in IT or relevant technical discipline
  • Knowledge of hardware (chipsets, memory, peripherals), OS, and remote connection tools

Healthcare Compliance: Comfortable working in a hospital environment. This role will require you to take the necessary vaccines

About the Employer

ALPHAEUS PTE. LTD.
BRN/UEN: 201837393M
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