Guest Relations Executive
-
Napier MRT, Tanglin
The Dempsey Cookhouse & Bar, 17D Dempsey Road, Singapore, 249676
- Full Time
- 5 Day Week
S$2500 - 3200 / month
Job Responsibilities
- Work hand in hand with reservation staff & restaurant manager on table assignment and special requests.
- Greet guests in a friendly and warm manner.
- Have a good understanding of the menu and the workings of the restaurant.
- Possess extensive and correct menu knowledge.
- Be able to effectively control the host desk and communicate with customers regarding their reservation, wait times / walk in customers, etc.
- Be able to follow and monitor out times and communicate all information to the Maître D’.
- Offer appropriate seating arrangements
- Ensure the quantity of menus is sufficient to cater to the number of guests.
- Set up dining rooms and make reservation arrangements.
- Maintain clean and organised tables and work area.
- Assist take away service when necessary.
- Manage event related work including setting up tables.
Prerequisite
- Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
- Communicates information effectively and efficiently.
- Excellent organizational skills and attention to detail.
- Possesses a positive, results-oriented, team-player mentality.
- Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
- Ability to under pressure and maintain professionalism when working under stress.
- Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).
- Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
- Ability to execute steps of service in adherence with company policy.
- Excellent interpersonal and customer service skills.
About the Employer
BRN/UEN: 201633067C
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