Service Ambassador
-
Hougang, North-East Region
BreadTalk IHQ, 30 Tai Seng Street, Singapore, 534013
- Part Time, Full Time
- 6 Day Week
S$2050 - 3000 / month
The Service Ambassador is responsible for delivering an exceptional customer experience while upholding the company's brand values and service standards. This role involves engaging customers, ensuring satisfaction, promoting products and merchandise, and maintaining a welcoming dining environment.
Key Responsibilities
1. Customer Engagement: Proactively welcome and assist customers, manage seating, conduct table visits, gather feedback, handle enquiries, bookings, cake orders and delivery arrangements. Guide customers in using SOK for ordering and payment.
2. Service Recovery: Handle customer feedback and complaints professionally and empathetically. Resolve issues promptly, follow up when necessary, and escalate complex matters to management.
3. Sales & Promotion: Demonstrate product knowledge, recommend products, promote merchandise and campaigns, and identify opportunities for upselling and cross-selling to achieve sales targets.
4. Outlet Operations: Maintain cleanliness and presentation of dining areas, displays and equipment. Assist with food preparation, replenish products, and comply with food hygiene, health and safety standards.
5. Cashiering: Operate POS systems, process payments, discounts, vouchers, returns and voids accurately. Perform cashier opening and closing procedures and prepare cash deposits according to SOPs.
6. Brand & Teamwork: Uphold brand standards, demonstrate ownership and initiative, and work collaboratively to ensure smooth daily operations and excellent customer service.
Requirements
- Friendly, outgoing and people-oriented personality.
- Good English communication and interpersonal skills.
- Strong customer service mindset with a positive and empathetic attitude.
- Sales-driven, with confidence in recommending and promoting products.
- Responsible, proactive and adaptable in a fast-paced environment.
- Able to multitask and work well in a team.
- Willing to work shifts, weekends and public holidays
About the Employer
BRN/UEN: 200302045G
Share this to your friends
A few more jobs you might be interested in
☕️ KOPIFELLAS Assistants 🙋🏻♂️| Part/ Full Time | Only Singaporean/PR/LTVP+
- Part Time, Full Time
- Various Location
S$ 10.5 - 12 per hour
Service Crew x 6 (Up $2,900 | Jewel | 5 days | Fast Hiring)
- Full Time
- Changi Airport MRT, Changi
Last updated on 05 Nov 2026
S$ 2500 - 2900 per month
🍽🍺 Perm Service Crew @ Telok Ayer 🔥 Fast Hire 🍺 5 Days Workweek Only
- Full Time
- Chinatown MRT, Outram
Last updated on 05 Nov 2026
S$ 2200 per month
Host / Guest Relations | Live Entertainment Restaurant | Far East Square | Up to S$3,200
- Full Time
- Outram Park MRT, Outram
Last updated on 05 Nov 2026
S$ 2500 - 3200 per month
Guest Relations Executive
- Full Time
- Somerset MRT, Orchard
Last updated on 05 Nov 2026
S$ 2500 - 3500 per month
Service Crew (Part-time)
- Part Time
- Orchard Boulevard MRT, Orchard
Last updated on 04 Nov 2026
S$ 12 - 15 per hour
F&B Customer Service Staff (Full Time/Part Time)
- Part Time, Full Time
- Various Location
Last updated on 04 Nov 2026
S$ 2500 - 2800 per month
KITCHEN CREW (Full Time /Part Time)
- Part Time, Full Time
- Various Location
Last updated on 04 Nov 2026
S$ 2295 - 2400 per month
Barista (Part-time or Full-time) - Sengkang
- Part Time, Full Time
- Sengkang MRT / LRT, Sengkang
Last updated on 03 Nov 2026
S$ 10 - 11 per hour
Subway Sandwich Artist (Service Crew) | F&B Executive (Management Trainee) ⭐
- Part Time, Full Time, Contract
- Lorong Chuan MRT, Serangoon
S$ 1700 - 2400 per month
Back 
