CUSTOMER SERVICE OFFICER | 4 DAYS/ WEEK
-
Loyang MRT, Pasir Ris
48 Loyang Way, Singapore, 508740
- Full Time
- Shifts
S$2000 - 2600 / month
Key Responsibilities
- Handle to all inbound calls, emails, and chat messages from customers promptly and professionally.
- Schedule and confirm vehicle service, maintenance, and other appointments.
- Promptly follow up on open cases to ensure timely closure.
- Attend to customer complaints and escalate complex cases to relevant department managers.
- Identify customer issues and route the case to the appropriate sales or service department.
- Maintain accurate records of daily cases attended and escalate recurring issues where necessary.
- Support outbound campaigns including service reminders and recalls when required.
- Collaborate with different departments to resolve customer queries efficiently.
- Uphold and maintain high service quality at all times.
Key Requirements
- Min. 2 years of experience in a customer service, call centre, or relevant.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Prior experience in the automotive industry is highly advantageous.
- Basic knowledge of automotive products, services, and terminology is a bonus.
About the Employer
BRN/UEN: 201511708E
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