OPERATING ASSISTANT MANAGER - PET SHOP

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Location:
Napier MRT, Tanglin
478 River Valley Rd, 478 River Valley Road, Singapore, 248363
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Job Types: Full Time
Timing/Shifts: 5 Day Week

S$3000 - 4500 / month

basic pay + monthly incentives + 13th-month salary
5-day week · Fixed Monday & Tuesday off · All public holidays off

Love animals and enjoy bringing out the best in a team? Join us at The Collar Club. 💛
We’re looking for a caring, organised and dependable Assistant Store Manager to help lead our River Valley outlet.

You’ll play an important role in making each visit a positive experience for pets and their families, keeping appointments running smoothly, supporting our team and ensuring our standards of care are consistently met.

✨ What’s in it for you

Two consecutive fixed days off every week: Monday and Tuesday.
All public holidays off.
13th-month salary.
Monthly incentives after probation.
Performance bonus.
Yearly basic salary increment.
10 days’ annual leave, with yearly leave increments.
Employee discounts.
Professional development opportunities.
Yearly company trip.

🐶 Your role

Create a welcoming customer experience

Respond to enquiries, manage bookings and keep pet parents updated.
Recommend suitable services and packages based on each pet’s needs.
Handle feedback and resolve concerns calmly and professionally.

Keep the outlet running smoothly

Coordinate daily appointments and workflow across the team.
Maintain accurate customer records and clear service instructions.
Ensure store procedures, hygiene standards and safe pet-handling practices are followed.
Step in with practical support during busy periods.

Lead and support the team

Guide staff on daily priorities and service standards.
Support staff training and encourage good teamwork.
Help the outlet achieve its service and sales goals.
Take ownership of daily issues and follow through on solutions.

🌟 Who we’re looking for

Experience supervising a team or managing daily operations, preferably in retail, hospitality, customer service or the pet industry.
Confidence handling dogs and cats of different breeds and s