(FESTIVE) IKEA Jurong - Customer Relations Officer (PART TIME CONTRACT)
-
Jurong East MRT, Jurong East
IKEA - Jem, 50 Jurong Gateway Road, Singapore, 608549
- Part Time, Contract
- Shifts
S$12.5 - 13.5 / hour
- I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
- I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
- I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
- I know our daily and weekly service targets and this drives me to improve our service delivery.
- Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
- I optimise the relationship with our customers in order to drive sales growth and sustained long term profitability.
- I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
- I ensure safety guidelines are met within the Customer Relations area.
- I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required.
Requirements:
• You are able to work on retail peak hours, weekends and Public holidays.
• You are able to commit at least a minimum of 15 hours per week
• You have the ability to make things happen by championing flexibility, speed and simplicity;
• You have the ability to align customer needs and expectations with business needs.
• You have the ability to communicate with various levels of co-workers from different functions;
• You have the ability to work on agreed working methods independently and reliably.
• You have the ability to find solutions for customer and operational issues.
About the Employer
BRN/UEN: 198004112M
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