7 Months Customer Service Admin Support, Raffles Place ($3,000 to $4,500/month)
This temporary position will provide administrative and operational support to the Complaint Handling Team, ensuring the timely and accurate management of customer complaints, customer communications, reporting requirements, and documentation.
Responsibilities:
- Manage the team mailbox by monitoring incoming correspondence and routing enquiries to the appropriate stakeholders for action.
- Support complaint handling activities by collating information, documents, and case updates required for investigations, reporting, audits, and management requests.
- Maintain accurate and up-to-date complaint records, trackers, monitoring logs, and registers, ensuring the integrity of data within internal systems.
- Monitor outstanding cases and follow up with internal stakeholders for timely updates and required information.
- Prepare and send interim updates and other customer communications within stipulated service timelines.
- Prepare, consolidate, and validate reports, management information, and documentation to support team operations and reporting requirements.
- Coordinate the distribution of customer satisfaction surveys and maintain survey records.
- Provide administrative support for audits, reviews, projects, and other ad hoc assignments.
Requirements:
- Diploma or bachelor’s degree in business administration or a related discipline.
- Prior experience in administrative support, customer service, operations, complaint handling, or the insurance industry would be advantageous.
- Candidates with no prior experience but possess strong organizational and written skills are welcome to apply.
- Strong attention to detail and accuracy in data management and documentation.
- Good organizational, administrative, and coordination skills.
- Proficient in Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint.
- Ability to handle confidential and sensitive information with discretion.
About the Employer
BRN/UEN: 201106386R
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