Customer Service Executive – 6-Month Contract (Maternity Cover)
-
Rochor MRT, Rochor
Golden Landmark Shopping Centre, 390 Victoria Street, Singapore, 188061
- Full Time, Contract
- 6 Day Week
S$2000 - 2400 / month
Duties & Responsibilities
- Able to commit to working on weekends and Public Holidays based on the roster.
- Provide excellent customer service and ensure smooth daily salon operations.
- Support staff rostering, leave arrangements and staff movement when required.
- Manage appointment bookings, rescheduling and daily appointment confirmations.
- Attend to customer enquiries and manage customer expectations professionally.
- Promote salon services and products and encourage customers to pre-book future appointments.
- Recommend suitable services and assist with cross-service bookings.
- Keep team members updated on daily schedules and any appointment changes.
- Attend to customer feedback and complaints professionally and escalate when necessary.
- Support service staff and daily salon operations when required.
- Ensure accuracy in daily POS opening and closing procedures.
- Support inventory management and ensure proper records and paperwork are maintained.
- Maintain the cleanliness and tidiness of the salon.
- Ensure salon and hair equipment are properly maintained.
- Perform other duties within the salon's scope of work as assigned.
Contract Period: 6-Month Contract (Maternity Cover)
Contract Renewal
The contract may be renewed subject to satisfactory work performance and the Company's operational requirements.
About the Employer
BRN/UEN: 201913774W
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