Airfreight Customer Service Executive (Co-Loading) / Changi Airfreight Centre
-
Changi Airport MRT, Changi
Changi Airfreight Centre Pass Office, 4 Airline Road, Singapore, 819825
- Full Time
- 5.5 Day Week
S$3000 - 3800 / month
Location: Changi Airfreight Centre
Working Hours: Monday to Friday, 9:00 AM–6:00 PM;
alternate Saturdays, 9:00 AM–1:00 PM
About the Role
Our client is seeking an Airfreight Customer Service Executive to join its co-loading team. You will coordinate cargo bookings, liaise with airlines and shipment partners, and provide timely updates to customers.
Responsibilities
- Handle daily air cargo bookings and respond to customer enquiries.
- Secure cargo capacity with airlines and confirm booking arrangements with customers.
- Advise customers on airline service requirements and shipment procedures.
- Enter flight reservations and maintain accurate booking records.
- Coordinate with customers, warehouses, airlines, customs and other parties on shipment requirements.
- Monitor shipment status and update customers on progress or changes.
- Build positive customer relationships and resolve service issues promptly.
- Provide accurate shipment information to the billing team for invoicing.
- Perform other related duties as assigned.
Requirements
- Minimum GCE ‘N’ or ‘O’ Levels.
- At least 1 year of relevant experience in airfreight customer service, co-loading or a related field.
- Familiarity with the CCN system.
- Proficient in Microsoft Office, particularly Excel.
- Good communication skills and a customer-focused approach.
- Meticulous, adaptable and able to work independently.
- Able to work alternate Saturdays and support shift or weekend arrangements when required.
Interested candidates please WhatsApp me at +65 6509 0823 or send in your resume to [email protected]
https://wa.me/6565090823
We regret to inform you that only shortlisted candidates will be notified.
Willie Goh | EA Reg No: R2197853
Swift Search Global Pte Ltd | EA No: 18C9495
About the Employer
BRN/UEN: 201839035G
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