Customer Service Officer | Education Sector | Training Provided
Key Responsibilities
- Respond to enquiries from students and teaching staff through telephone calls and emails.
- Assist users with basic Canvas functions, such as accessing accounts, locating course materials and submitting assignments.
- Provide guidance on Zoom functions and resolve common audio, video and connection-related issues.
- Offer basic on-site support for hybrid (HyFlex) classroom sessions.
- Check classroom recordings to identify potential issues with sound, video or presentation slides.
- Walk users through basic troubleshooting procedures using established guidelines.
- Refer more complicated technical issues to the appropriate support teams when necessary.
- Document user enquiries, actions taken and case outcomes accurately.
Job Requirements
- Strong communication and interpersonal abilities.
- Friendly, patient and committed to delivering good customer service.
- Comfortable managing telephone and email enquiries and using basic computer applications.
- Eager to acquire new skills and able to follow troubleshooting instructions.
Interested Applicant, Please click apply Now
Trevis Teo Xiu Li
R26161973
Revup Proservices Pte Ltd
EA.24C2366
About the Employer
BRN/UEN: 202423466H
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