Retail Assistant (Customer Care) - Telco (Up $2200, Office hours) WA 8228087
-
Novena MRT, Novena
- Full Time, Contract
- 5 Day Week
S$2200 / month
1 year contract (renewable) Immediate starter preferred
Office HQ: Near Macpherson MRT, 9:00am to 6:00pm, Monday to Friday
Retail shop - 11:00am to 7:00pm, Monday to Friday (various location, pls be comfortable to travel)
Salary: $2200 basic + OT payable
* note that the staff will be rotated between retail shop (80%), and office (20%).
Roles:
- Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media
- Providing accurate and timely information about the company's products or services
- Resolving customer issues efficiently and in a friendly manner
- De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
- Document/ update the Q&A depository to ensure the knowledge is updated with standard answers/ future reference
- Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
- Provide weekly report – SLA, key queries, new escalation/ topics from customer queries
Qualities and Skills:
- Previous experience working in a customer-facing role/ contact centre/ telemarketing
- Proficiency in using a computer, ability to quickly learn how to use different software
- Process-oriented and customer-oriented mindset
Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click "Apply Now" below
Alicia Lim Si Le
R2197748
EA License No. 13C6342
Only shortlisted candidates will be contacted.Thank you
RecruitFirst is Hiring! You'll be deployed to the above.
About the Employer
BRN/UEN: 201302617D
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