Banking Call Center |BANKING CUSTOMER SERVICE OFFICER | Same Day Offer
-
Pasir Panjang MRT, Queenstown
Alexandra Point, 438 Alexandra Road, Singapore, 119958
- Full Time, Contract
- 5 Day Week
S$2500 - 2800 / month
💰 Salary Package:
Base Salary: $2500 -$2800 (Higher offer for experienced profiles based on last drawn salary!)
Shift Allowance: +$300 / month (upon completion of office-hours training)
Completion Bonus: Up to 2 Months Performance Bonus (1-time payout upon completing 1-year contract)
📍 Work Location: Alexandra / Brand-New Punggol Office
⏰ Working Hours and Shifts:
Training Phase (First 1–3 Months): Regular Office Hours (No shift allowance during training)
Post-Training Operations: 5-day work week (42.5 hrs/week)
📋 Job Responsibilities:
Handle inbound customer enquiries via phone across retail banking products and services (credit cards, remittance, account enquiries, and digital banking support)
Assist customers with urgent card/account security alerts, unauthorized transaction reports, and fraud prevention verification
Deliver accurate, polite, and timely resolutions while adhering strictly to banking compliance guidelines
🎯 Requirements:
Open to entry-level and fresh applicants with no prior call centre experience (Full paid classroom and on-the-job training provided!)
Prior customer service, retail, hospitality, or administrative experience is a strong plus
Clear, confident, and patient communication skills in English
Comfortable working rotational shifts (including weekends and Public Holidays) after the initial 1–3 months office-hours training
Open to working at either Alexandra or Punggol office locations
EA Personnel Name: Lazarus Hein
EA Personnel No: R22107209
EA License No: 04C3537
About the Employer
BRN/UEN: 200209512Z
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