Customer Service Officer (Beauty)
-
Ang Mo Kio, North-East Region
53 Ang Mo Kio Avenue 3, Singapore, 569933
- Full Time
- 6 Day Week
S$2500 - 3100 / month
About the role
Join a beauty industry team as a Customer Service Officer supporting smooth outlet operations and delivering welcoming, professional service to customers. This islandwide role follows a 5-day work week, with one weekday off and one weekend off. Working hours are 11:00 AM–8:00 PM from Monday to Friday, and 10:00 AM–7:00 PM on weekends and public holidays.
Key responsibilities
- Handle appointment bookings for new and existing customers.
- Attend to walk-in customers and provide excellent service.
- Manage customer enquiries through calls, emails, and cold calling when required.
- Assist the outlet manager with commission calculations and data entry tasks.
- Operate the outlet’s POS system and ensure all transactions are accurately recorded.
- Handle payments and receipts responsibly.
- Support daily outlet operations and complete other ad-hoc duties as assigned.
What we're looking for
- Strong customer service and communication skills.
- A service-oriented, friendly, and professional approach when interacting with customers.
- Good attention to detail when handling bookings, payments, receipts, commission calculations, and data entry.
- Comfortable using POS systems and handling customer enquiries through phone and email.
- Willingness to work on weekends and public holidays according to the stated schedule.
- Ability to work independently and support the outlet manager with daily operations.
About the Employer
BRN/UEN: 201107926D
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