OPERATIONS MANAGER
-
Tanjong Katong MRT, Marine Parade
Katong Shopping Centre, 865 Mountbatten Road, Singapore, 437844
- Full Time
- 6 Day Week
S$4500 - 6500 / month
Roles & Responsibilities
• Oversee and support daily food court operations to ensure smooth and efficient day-to-day operations.
• Ensure compliance with company SOPs, operational procedures, and workplace policies.
• Plan, manage, and monitor manpower deployment and roster arrangements across outlets.
• Lead, supervise, and support outlet teams while maintaining workplace discipline and operational standards.
• Monitor outlet cleanliness, operational readiness, and service standards.
• Ensure compliance with food hygiene, workplace safety, manpower, and employment-related requirements.
• Responsible for recruitment, onboarding, staff training, disciplinary matters, and staff performance management.
• Handle operational issues, customer feedback, and outlet-related coordination matters.
• Work closely with internal departments on operational planning and process improvements.
• Support implementation and usage of POS systems, HRIS systems, and operational software.
• Assist with tenant coordination, operational planning, and outlet space management where required.
Essential Skills & Requirements
• Minimum 5 years of relevant F&B operations management experience, preferably within hawker or food court environments.
• Strong manpower planning, roster management, and operational coordination skills.
• Proven leadership abilities with good communication and team management skills.
• Experience in handling food court or multi-outlet operations is preferred.
• Well-versed in food hygiene, workplace safety and employment-related operational practices.
• Experience in using POS systems and HRIS platforms such as Infotech is an advantage.
• Proficient in Microsoft Office and comfortable using operational and digital systems.
• Able to work independently and manage operational matters in a fast-moving environment.
About the Employer
BRN/UEN: 200603826R
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