Guest Service Executive

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Location:
Napier MRT, Tanglin
30 Orange Grove Rd, 30 Orange Grove Road, Singapore, 258352
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Job Types: Full Time, Contract
Timing/Shifts: 5 Day Week

S$2300 - 3300 / month

Key responsibilities:

Deliver efficient & professional guest service throughout the check-in, check-out and in-house guest journey
Oversee room inventory, room assignments and room availability to optimise occupancy, maximise upselling opportunities & accommodate guest preferences whenever possible
Coordinate closely with Housekeeping & other operational departments to ensure timely room readiness, manage arrivals & departures, & facilitate smooth daily operations
Lead & conduct daily pre-shift briefings to communicate operational updates, service priorities, VIP arrivals & other essential information to the Front Office team
Handle group arrivals & departures by coordinating with Reservations & relevant departments to ensure seamless execution
Respond promptly to guest enquiries, emails, requests & feedback, ensuring timely follow-up and appropriate service recovery
Anticipate guests' needs, exercise sound judgement in resolving issues, & identify suitable alternatives to exceed guest expectations while maintaining service standards
Escalate significant operational issues & guest concerns to the Guest Service Manager to ensure timely resolution & operational continuity

Requirements:

Min. GCE O Level; Diploma in Hospitality Mgmt or equivalent
Customer-oriented with positive attitude and passion for delivering exceptional guest service
Excellent interpersonal skills, with the ability to build rapport, anticipate guest needs & provide personalised service
Strong organisational, multitasking & problem-solving skills, with the ability to prioritise effectively in a fast-paced environment
Demonstrate leadership qualities with the ability to motivate others & uphold service excellence
Able to work independently while contributing effectively as part of a collaborative team
Detail-oriented, adaptable and proactive, with the ability to remain composed under pressure
Excellent command of spoken & written English
Willing to work rotating shifts, including weekends & PH