Call Centre Agent (UBI)

  •  
    Ubi MRT, Geylang

    3015A Ubi Road 1, Singapore, 408705

    Map

  •   Full Time
  •   Shifts

S$2000 - 2350 / month


Call Centre Agent

Responsibilities:

  • Handle customer service hotline, emails and/or chats, and provide first level of support.
  • Provide quality customer service communications (i.e. incident isolation, troubleshooting, recovery, and resolution).
  • Listen, probe and question in order to clarify and understand customer needs.
  • Any other ad-hoc tasks assigned.

Requirements:

  • GCE O Level and above qualification.
  • At least 1 year of experience in contact centre or service industry.
  • Savvy with computer and mobile phone usage.
  • Able to commit to shift work of five days per week on roster basis from Mondays to Sundays. Off and rest days will not be fixed. Working hours would be either from 9:00am to 6:00pm or 1:00pm to 10:00pm.

Additional Information:

  • Monthly basic salary ranges from $2,000 to $2,350
  • Incentives of up to $100 provided for good performance, according to established KPI(s)
  • Training is provided
  • 12 weeks probation
  • Work location: 3015A Ubi Road 1 #03-01, Singapore 408705

About the Employer

CONNECT CENTRE PTE. LTD.
BRN/UEN: 200411570H
Normally responds in 3-4 days

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