✨ CUSTOMER SERVICE ASSOCIATE (UP TO $2,600 + BONUS, EAST SIDE) ✨
Job Details:
- Permanent position
- Location: East
- 6-day work week (rotating shifts, 44 hours per week)
Job Responsibilities:
- Attend to customers' and tenants' enquiries, feedback and complaints across various channels, including face-to-face, email, social media and online platforms.
- Engage customers on the ground to understand their needs and enhance the overall customer experience.
- Follow up on customer feedback and complaints, working with relevant stakeholders to ensure timely resolution.
- Monitor and analyse customer feedback and recurring issues, providing insights for service improvements.
- Support mall events, promotional campaigns, activations, redemption programmes and community engagement activities.
- Promote mall programmes, digital services and mobile applications, assisting customers with basic enquiries where needed.
- Maintain proper records of customer interactions, reports, inventory and operational documentation.
- Ensure compliance with operational procedures and service standards.
- Leverage digital tools, CRM systems and AI-enabled platforms to enhance service delivery and productivity.
- Perform other duties as assigned by the manager.
Job Requirements:
- Minimum GCE 'O' Level, NITEC, Higher NITEC, Diploma or equivalent.
- 1–2 years of relevant experience in customer service, hospitality, guest relations, events or other customer-facing roles.
Interested Applicants, please click Apply Now
Chow Zi Qing
R2199258
RevUp Proservices Pte Ltd
EA.24C2366
About the Employer
BRN/UEN: 202423466H
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