Hotel Bellman
-
Chinatown MRT, Outram
The Maxwell Reserve Hotel, 2 Cook Street, The Maxwell Reserve Hotel, Singapore, 078857
- Full Time
- 5 Day Week
S$1800 - 3000
Responsibilities include but are not limited to:
Maintain a well-groomed appearance as per company standard.
Meet and greet guests upon arrival/farewell.
Escort guests and luggage within the hotel premises and provide a room orientation.
Able to provide guest satisfaction experiences such as hotel tour, explanation of services, as well as assist with luggage handling, unpacking and packing services.
Handle check-out procedures smoothly, ensuring guest satisfaction.
Assist with In-Room Dining, Restaurant Reservations, Reservations of Attractions for guests.
Respond to guests and work closely with other departments within the hotel; Front Office, Housekeeping, F&B etc. to provide the best service for hotel guests.
Keep track and attend to guest preferences and requests (e.g. Pillow type, room temperatures, wake-up times).
Coordinate special food requests (e.g. dietary needs etc.).
Be familiar with and promote hotel facilities, provide destination information and local recommendations.
Be available for guest needs at any time during their stay.
Report and document any guest incidents, accidents or unusual occurrences in line with company procedures.
Upholding the highest standards of etiquette, service, and professionalism.
Handle matters with discretion and professionalism.
Flexibility to work in any of 3 hotels (Maxwell Reserve; The Vagabond Club; The Serangoon House).
Any other duties / tasks as requested by management.
About the Employer
BRN/UEN: 201316345Z
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