Call Centre Senior/ Officer, Patient Care & Telecare Support (2-Year Contract)
-
East Region, Singapore
+ 1 other
- Full Time, Contract
- Shifts
S$2500 - 3500 / month
Working Arrangements
- Rotating schedule of 2 working days followed by 2 rest days
- Alternating between morning shifts (7am–7pm) and night shifts (7pm–7am), approximately every 2–3 weeks
- Typically up to 16 working days per month
What you'll be doing
- Handle incoming calls and conduct outgoing care calls to check on clients' wellbeing
- Monitor clients' health and social needs through regular check-ins
- Coordinate care-related arrangements and follow-ups with healthcare teams and community partners
- Maintain accurate client records and update care plans
- Maintain service standards, confidentiality and data protection requirements
- Support daily call centre operations and achieve service level targets
What we're looking for
- Diploma in Healthcare or a related discipline is preferred
- Experience in healthcare/ patient service/ customer service/ contact centre will be an advantage
- Good communication and interpersonal skills
- Patient, empathetic and service-oriented
- Able to manage calls and administrative tasks in a fast-paced environment
- Comfortable working rotating 12-hour shifts, including nights, weekends and public holidays
Interested applicants, kindly furnish us with your full and detailed resume in MS Words format and click "Apply Now" button.
We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.
JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.
JOBSTUDIO PTE. LTD.
EA License No: 10C4754
EA Personnel: Ryan Tan En Long
EA Personnel Reg No: R25158265
About the Employer
BRN/UEN: 201021424D
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