Quality Executive (Email Team)
-
Clarke Quay MRT, Singapore River
- Full Time, Contract
- 5 Day Week
S$3400 - 3500
Join a dynamic contact centre team and play a key role in driving service excellence. You will handle customer enquiries, manage escalated cases, monitor service quality, and support continuous improvement initiatives to enhance customer satisfaction.
Contract: Yearly renewable
Working days: Monday - Friday, office hours
Location: Clarke Quay
- Responsible to provide excellent service to all customers.
- Handles mailbox enquiries and resolves customers issues via email communication and personalised calls (where applicable).
- Ensures accuracy of data collected from the customers.
- Maintains and updates the survey database promptly with clear and concise case notes in the system.
- Responsible for distributing enquiries and to follow up actionable items to relevant teams, stakeholders, and departments.
- Fulfils the Service Level Agreement (SLA) by responding to all emails within 5 working days and ensures follow up of cases within SLA independently.
- Provides daily email summary report to the Quality Service Manager, management and stakeholders.
- Highlights and escalates challenging issues or complaints received through mailbox channels promptly.
To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform. We regret to inform only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394
About the Employer
BRN/UEN: 200007268E
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