Administrative Assistant
Work Location: Serangoon Road
Work Days/Hours:
Tuesday – Friday:3.00pm - 9.00pm, Saturday & Sunday: 9.00am - 5.00pm
Job Responsibilities:
Front Desk & Customer Service
- Serve as the first point of contact for walk-in, phone, WhatsApp and email enquiries
- Provide accurate information on class schedules, fees, programmes and promotions
- Handle student registrations, trial lesson bookings and class transfers
- Maintain a friendly, professional and service-oriented environment for parents and students
- Attend to parents’ queries and provide timely updates when needed
Centre Operations &Administration
- Oversee day-to-day running of the centre (opening/closing, cleanliness, basic maintenance coordination)
- Manage class attendance and update records in the system
- Update class schedules, teacher timetables and room allocations
- Assist with preparation of teaching materials
- Monitor and restock stationery to ensure sufficient supply for lessons
- Help to maintain a tidy pantry area
- To maintain a healthy stock count on pantry items and toiletry items
- Maintain a clean learning environment
Student & Parent Management
- Maintain up-to-date student records, contact information and class allocations
- Inform parents about changes in class timings, replacement lessons and centre announcements
- Support teachers in coordinating make-up classes, assessments and holiday programmes
Finance
- Verify and update employer on any cash/paynow collections
Compliance & Safety
- Ensure the centre’s policies, rules and regulations are communicated and followed
- Help maintain a safe and orderly environment for students and staff
- Assist with basic PDPA compliance (e.g. proper handling of student data)
Miscellaneous Administrative Tasks
- Send reminders to parents regarding festive breaks, public holidays and other important dates
- Send simple festive or holiday greetings to parents
- Scan and/or photocopy documents and materials as required
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