IT/Desktop Support Engineer - Entry | OJT Provided** | Up to $2500 | Central**
Responsibilities:
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
- Provide timely status updates to relevant parties.
- Perform service requests related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involved in client platform implementation/upgrade project.
- Manage client platform implementation/upgrade project.
- Perform research/evaluation of client platform tools.
- Provide systems related technical advice to customers or project team.
- Manage client platform management systems.
- Manage systems changes through change request process & provide status reports to the relevant parties.
- Any ad-hoc as assigned which is relevant to the scope.
Requirements:
- Good command in English to liaise with different entities
- Min NITEC in any disciplines
- IT savvy / Basic Understanding of IT
- Comfortable working in healthcare environment
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