Duty Manager
-
Changi Airport MRT, Changi
Terminal 4 - Changi Airport, 10 Airport Boulevard, Singapore, 819665
- 全职
- 班次
S$2500 - 3000 / 每月
- Lead the Service, F&B and Cleaning teams to operate the lounge
- Oversee day-to-day operations to deliver high level of service for our guests consistently
- Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards
- Handle administration duties include staff roster and duty assignments
- Resolve personnel problems, hire new staff, and evaluate staff performance
- Contribute ideas and develop innovative programmes to enhance customer satisfaction
- Prepare various business reports and participate in ad-hoc assignments
- Undertake a busy and fast paced role with varied duties
- Review work procedures and operational problems in order to determine ways to improve the services, performance and safety
- Co-organize and direct staff training programs with the training department, resolve personnel problems, hire new staff, and evaluate employee performance
- Handle and resolve issues or complaints in a professional manner
- Any other duties assigned and competent to do so
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