Performance Coach & Trainer (Retail) [1-Year Renewable Contract]
-
Ubi MRT, Geylang
Audio House Building, 23 Ubi Road 4, #01-01, Singapore, 408620
- 全职, 合约
- 班次
S$4000 - 4500 / 每月
Responsibilities:
- Develop and deliver structure retail sales training and coaching programmes to address identified performance and service gaps.
- Conduct group training, individual coaching, role-play exercises and refresher sessions on consultative selling, objection handling, upselling, customer experience and professional conduct.
- Observe frontline retail employees during live customer interactions and provide timely, constructive and behaviour-based coaching and feedback.
- Assess individual and team performance, identify development areas and recommend people appropriate training or coaching interventions.
- Monitor employee progress following coaching interventions and establish appropriate improvement goals for employees requiring further development.
- Analyse performance indicators, customer feedback, mystery shopper findings and other relevant data to identify trends and determine coaching priorities.
- Monitor and reinforce established customer service, sales, grooming, workplace conduct and operational standards on the retail floor.
- Maintaining accurate coaching records, employee scorecards and other relevant performance documentation.
- Present performance findings, progress updates and coaching recommendations to relevant management and stakeholders
- Work closely with internal and external stakeholders to ensure training and coaching activities support operational and business requirements
- Any other ad-hoc tasks
Requirements:
- Minimum 3 years of hands-on retail sales experience, preferably within consumer electronics, IT products, home appliances or other related product-led retail environments
- Minimum 2 years of experience in sales coaching, retail training, performance improvement or a similar capacity
- Working 44-hours per week spanning from Mondays to Sundays, on a monthly roster basis (to be discussed further during the interview)
- Must be willing and able to work on weekends and/or outside standard office hours based on operational and training requirements
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