Customer Service Executive
-
City Hall MRT, Downtown Core
+ 2 个其他
- 全职
- 5.5天工作制
S$3500 - 4500 / 每月
- Develop and implement customer service policies and procedures to standardize the team’s support delivery.
- Oversee the performance evaluation of the customer service team to maintain service standards.
- Serve as the main point of contact for escalated customer issues, working to resolve complex problems efficiently.
- Monitor and analyze key performance indicators (KPIs), such as response times and customer satisfaction ratings, to measure team effectiveness.
- Prepare and present reports on customer service trends, team performance, and customer feedback to senior management.
- Liaise with other departments, including product and marketing, to provide insights from customer feedback and contribute to service improvements.
- Coordinate the team’s workflow and scheduling to ensure adequate coverage and timely handling of customer inquiries across all channels.
- Provide efficient service to all customers, including serving of food and beverage.
Part-time position available - SGD 15.00-18.00/ per hour
Part-time position available - SGD15.00-18.00/ per hour
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