Service Desk Engineer
-
Central Region, Singapore
+ 2 个其他
- 合约
***** ONLY SINGAPOREANS MAY APPLY*****
Job Responsibilities
- Provide L1 IT support to users via phone, email and ticketing system.
- Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive and VPN issues.
- Support laptops, desktops, printers and other IT devices.
- Perform basic Active Directory / Entra ID user account support.
- Log, update and follow up on incidents and service requests.
- Resolve issues where possible and escalate complex cases to L2/L3 teams.
- Keep users updated on ticket status and resolution.
- Follow IT security, ITIL and SLA procedures.
Requirements
- Diploma in IT, Computer Science or related field.
- 1–3 years of Service Desk, Helpdesk or IT Support experience.
- Fresh graduates with good IT knowledge are welcome.
- Knowledge of Windows, Microsoft 365, Active Directory, VPN and basic networking.
- Experience with ITSM/ticketing systems is an advantage.
- Good communication and customer service skills.
- Able to work 12-hour rotating day/night shifts, including weekends and public holidays.
Please send your detailed resume in MS Word format to [email protected] with
- Education Level
- Working experiences
- Each employment background
- Reason for leaving each employment
- Last drawn salary
- Expected salary
- Date of availability
EA Personnel Name: Bernadette Koh
EA Personnel No: R1877924
EA License No: 90C4037
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