Guest Relations Officer
-
Clarke Quay MRT, Singapore River
Park Avenue, 81A Clemenceau Avenue, #05-18, UE Square, Singapore, 239918
- 全职
- 5.5天工作制
S$2050 - 2500 / 每月
Your Role:
- Ensure smooth check-in and check-out processes, making every guest’s arrival and departure seamless.
- Provide a warm and professional welcome, registering guests and issuing room keys with efficiency and care.
- Engage with guests, attentively handling inquiries and ensuring their stay is enjoyable.
- Manage cashiering duties accurately and efficiently.
- Maintain organized records, reports, and filing systems to uphold hotel standards.
- Handle guest reservations using the Opera system, ensuring a seamless booking experience.
- Share valuable insights on hotel amenities, services, and local attractions.
- Anticipate guest needs, proactively addressing concerns and building strong rapport.
- Uphold safety, security, and loss control measures at the front desk and back office.
What We’re Looking For:
- A people-oriented individual with a passion for exceptional customer service.
- Strong communication skills (both written and verbal) to engage effectively with guests and colleagues.
- Familiarity with OPERA software is a plus!
- Ability to work rotating shifts, including public holidays and weekends.
Join us and become part of a team that takes pride in delivering outstanding hospitality experiences. If you love engaging with people and creating a welcoming atmosphere, we’d love to hear from you!
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