☎️ CALL CENTRE AGENT | 💸UP TO $2800 |📍AMK / UBI
-
Ang Mo Kio MRT, Ang Mo Kio
+ 2 个其他
- 合约
- 5天工作制
S$2600 - 2800 / 每月
RecruitFirst is hiring! You will be outsourced / deployed to:
📍Location: AMK / Ubi
💸Pay: $2600 - $2800
⌛Duration: 1 year extendable / convertible
🕓Working Hours:
Monday to Thursday — 8:30 am to 6:00 pm
Friday — 8:30 am to 5:30 pm
Only 1 Saturday shift every 4 weeks — 8:30 am to 1:00 pm
📝Responsibilities
- To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
- Attend to customers’ feedback or complaints in a timely manner.
- To handle calls within the First Call Resolution (FCR) and only to escalate complex cases to Department Officer.
- Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
- Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
- To meet the productivity components on both individual and team level (AHT, TPH, SL targets)
- Taking care of own wellbeing and contribute productively and effectively.
- To meet the quality components (CSAT, monthly quiz and audit targets).
- To be cross trained in another skillset or domain.
✅Requirements
- Call centre experience preferred
- Strong communication skills
- Able to work under pressure in a KPI driven environment
- Able to accept intensive training in the beginning (2-3 months), theory-heavy
Interested applicants, apply now directly on FastJobs 🤩
Only shortlisted candidates will be notified 🥳
Choo Ming-Xuan, Debra | R25158765
RecruitFirst Pte Ltd | E.A. 13C6342
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