Frontline Customer Support (AWS + VB)
-
Clarke Quay MRT, Singapore River
BullionStar, 45 New Bridge Road, 04-01, Singapore, 059398
- 全职
- 班次
S$2700 - 4000 / 每月
Frontline Customer Support (AWS + VB)
- $2,700 - $4,000/month
- AWS + VB (up to 3 months )
- 5-day work week, inclusive of 1 weekend day (Saturday or Sunday)
What You’ll Own
- Be the face of BullionStar
Welcome every customer, understand their needs, guide them through our products, and complete transactions with accuracy and care. Whether it’s a single coin or a large gold order, you’ll deliver the same professionalism and build relationships that keep customers coming back. - Handle precious metals
Work directly with gold, silver, and platinum — assisting with purchases, sell-backs, and authenticity checks. Precision is critical, and you’ll develop strong product knowledge to ensure everything is handled correctly. - Spot problems & improve
Don’t just follow instructions — think critically. If you see a way to improve processes or customer experience, raise it and suggest solutions. You may also contribute to marketing, our affiliate program, and customer care initiatives. - Thrive on variety
Switch between serving customers at the counter and handling support via email or phone. This variety keeps the role dynamic and gives you a broad view of how we serve customers. - Use AI & technology
Apply AI and digital tools to work smarter — from drafting communications to streamlining inventory and researching market trends.
We are looking for:
- Intelligent & meticulous: Quick learner, detail‑oriented, and precise.
- Practical: Uses good judgment, stays calm, and makes sound decisions.
- Proactive: Takes initiative, improves processes, and treats the role as growth, not just tasks.
- Adaptable: Comfortable switching between customer service, operations, and support.
- Clear communicator: Strong in spoken/written English.
- Enthusiastic: Eager to learn about precious metals and the market.
- Tech‑savvy: Embraces AI and digital tools to work smarter.
If you’re excited to deliver excellent service and grow with BullionStar, we’d love to hear from you. Apply now and join our team.
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