Assistant Operations Executive
Job Description & Requirements
An On-Site Assistant Operations Executive oversees and manages cleaning operations at client sites, ensuring high-quality services and client satisfaction.
Key Responsibilities:
1. Manage cleaning staff: Managing and oversee a pool of cleaners, replace headcount at site if needed.
2. Ensuring quality standards: Monitoring and maintaining high cleaning standards, adhering to client requirements.
3. Client communication: Building and maintaining relationships with clients, addressing concerns, and gathering feedback.
4. Scheduling and planning: Update cleaning schedules, allocating resources, and planning workflows to HQ.
5. Inventory management: Managing cleaning supplies, equipment, and materials.
6. Health and safety: Ensuring compliance with health and safety regulations, protocols, and client-specific requirements.
7. Performance monitoring: Evaluating staff performance, providing feedback, and identifying areas for improvement.
8. Issue resolution: Resolving issues, complaints, or conflicts that arise during cleaning operations.
Skills and Qualities:
1. Leadership: Ability to motivate, guide, and manage cleaning staff.
2. Communication: Strong verbal and written communication skills for interacting with clients, staff, and management.
3. Problem-solving: Ability to resolve issues, think critically, and make decisions.
4. Attention to detail: Ensuring high-quality cleaning services, attention to detail, and adherence to client requirements.
5. Time management: Effective time management, prioritization, and organization skills.
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