Guest Service Officer (Bellman)

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

As we expand our international footprint, Worldwide Hotels owns 11 hotels in Australia, Malaysia, Japan, South Korea and Thailand.

Job Responsibilities:

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.

• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.

• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.

•  Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.

• Deliver guests’ correspondence and packages to rooms or wherever designated.

• Ensure the workplace is clean and well maintained at all times.

• Escort guests to their rooms, explaining the facilities of the hotel etc.

• Assist in driveway as required.

• To report on any loss and found item.

• Any other duties within reasonable scope as assigned.

• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Job Requirements:

• Prior experience in guest service and support operations would be an added advantage although training will be provided.

• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.

• Able to maintain a friendly and positive demeanor.

•  A team player with the ability to work with minimum supervision.

• Able to perform 9 or 12 hours shift duties and able to work on weekend and during public holidays.

• Able to adhere to standard operating procedures / policies on workplace safety.