FULL TIME SENIOR/SALES SUPERVISOR | 5 Days Work Week
- Team Management: Supervise and motivate retail staff to achieve sales targets and maintain high levels of customer service. Coaching and guidance to team members; this includes training new employees, assigning tasks, and conducting performance reviews. Manage disciplinary matters including conducting counselling session and preparing corrective action documentations when necessary
- Customer Service: Handle customer inquiries and complaints effectively, ensuring a positive shopping experience and resolving issues promptly.
- Sales and Inventory Management: Monitor sales performance, manage inventory levels, and conduct regular inventory checks to ensure stock availability and accuracy. This includes communicating with area supervisor/ District manager on inventory orders.
- Store Operations: Oversee daily store operations, roster planning, and ensuring compliance with company policies and procedures, and maintaining a clean and safe shopping environment.
- Promotional Strategies: Plan and implement sales speech to convert customers and enhance sales.
- Budget Management: Assist in managing budgets and store expenses, ensuring profitability and cost-effectiveness.
- Any other ad hoc duties assigned
Requirements:
- GCE ‘N’ / ‘O’ levels with a pass in English or equivalent.
- Sales-driven and results oriented.
- Strong passion for customer service.
- Relevant experience in the retail industry.
- Good interpersonal and communication skills.
- Energetic and motivated with a positive mindset.
- Able to work on rotating shift, weekends and public holidays.
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