Operations Manager

About the Role

Violet Oon Singapore is seeking an experienced and hands-on Operations Manager to oversee operational excellence across all our outlets. This is a highly operational and service-focused leadership role, responsible for ensuring smooth daily operations, strong team performance, manpower efficiency, and exceptional guest experiences across the group.

The Operations Manager will work closely with Restaurant Managers, Bar Managers, and outlet leadership teams, while supporting Senior Management in driving operational consistency, service standards, staff development, and overall business performance.

This role is fully ground-operational in nature. The candidate is expected to be actively present on the floor, lead by example, support outlet teams during operational needs, and ensure high standards are consistently maintained across all locations.

Key Responsibilities

Operational & Service Leadership

• Oversee and support daily outlet operations across assigned outlets
• Be fully hands-on in operations and support service teams during operational periods
• Uphold company-wide service standards and guest experience expectations
• Conduct operational audits and spot checks on SOP compliance, cleanliness, and manpower deployment
• Support operational improvements and service enhancement initiatives
• Oversee VIP events, group bookings, festive operations, and special occasions

Manpower Planning & Team Management

Guest Experience & Service Recovery

Inventory, SOP & Operational Oversight

Operational Coverage & Business Support

Skills & Qualifications

• Minimum 7–10 years of experience in F&B or hospitality operations management, preferably overseeing multiple outlets
• Strong leadership experience in high-volume and fast-paced environments
• Excellent communication, problem-solving, and people management abilities
• Comfortable working rotational shifts, weekends, and public holidays based on operational requirements