Butler Command Centre (Call Centre)
-
Bayfront MRT, Downtown Core
Marina Bay Sands Hotel, 10 Bayfront Avenue, Singapore, 018956
- 全职
- 5天工作制
S$3200 - 3400 / 每月
Job Responsibilities
Execute Butler Command Centre Operations and Core Tasks
- This role is based at Perennial Business City in Jurong East, Singapore.
- Takes accountability and ownership with every guest in Paiza Collection in ensuring purposeful engagement and seamless experience in each of their stay.
- Diligently studies the guest profile of incoming arrivals.
- Communicates and responds to guests professionally and accurately over the phone, emails, and messaging systems.
- Assists guests with limousine/taxi bookings, dining, attractions, entertainment, and wellness program reservations.
- Makes appropriate dining recommendations
Perform Service and Operational Excellence
- Performs all tasks in accordance with Forbes Travel Guide 5-star standards and Paiza Butler service guidelines.
- Always exhibits exceptional service to guests and fellow employees.
- Ensures handover between shifts are communicated effectively.
- Attends daily pre-shift briefing and post-shift debrief
Apply Operational Risks
- Adheres to Workplace Safety and Health (WSH) policies, practices, and procedures.
- Monitors activities in both front and back of the house
- Responds to emergency situations.
Participate Employee Engagement
- Works cohesively and respectfully within the department.
JOB REQUIREMENTS
Education
- Diploma or Degree in Hospitality or Tourism Management preferred
Required Experience
- Min 1 year experience
Required Knowledge
- Proficient in the use of Property Management System and all relevant property management and operational systems, such as FCS, LDS, TMAC, Avaya, andPOS) Systems.
- Good knowledge of Singapore, the difference of multi-cultures, sights, attractions, and dining.
Competencies
- Excellent writing, reading, and communication skills in English and Mandarin are essential as the role will require to serve mandarin-speaking guests.
- Be flexible and willing to work on any day and any shift (shift rotation is based on operational demands).
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