Butler Command Centre (Call Centre)

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  •  
    Bayfront MRT, Downtown Core

    Marina Bay Sands Hotel, 10 Bayfront Avenue, Singapore, 018956

    地图

  •   全职
  •   5天工作制

S$3200 - 3400 / 每月


Job Responsibilities

Execute Butler Command Centre Operations and Core Tasks

  • This role is based at Perennial Business City in Jurong East, Singapore.
  • Takes accountability and ownership with every guest in Paiza Collection in ensuring purposeful engagement and seamless experience in each of their stay.
  • Diligently studies the guest profile of incoming arrivals.
  • Communicates and responds to guests professionally and accurately over the phone, emails, and messaging systems.
  • Assists guests with limousine/taxi bookings, dining, attractions, entertainment, and wellness program reservations.
  • Makes appropriate dining recommendations

Perform Service and Operational Excellence

  • Performs all tasks in accordance with Forbes Travel Guide 5-star standards and Paiza Butler service guidelines.
  • Always exhibits exceptional service to guests and fellow employees.
  • Ensures handover between shifts are communicated effectively.
  • Attends daily pre-shift briefing and post-shift debrief

Apply Operational Risks

  • Adheres to Workplace Safety and Health (WSH) policies, practices, and procedures.
  • Monitors activities in both front and back of the house
  • Responds to emergency situations.

Participate Employee Engagement

  • Works cohesively and respectfully within the department.

JOB REQUIREMENTS
 

Education

  • Diploma or Degree in Hospitality or Tourism Management preferred
     

Required Experience

  • Min 1 year experience 

Required Knowledge

  • Proficient in the use of Property Management System and all relevant property management and operational systems, such as FCS, LDS, TMAC, Avaya, andPOS) Systems.
  • Good knowledge of Singapore, the difference of multi-cultures, sights, attractions, and dining.

Competencies

  • Excellent writing, reading, and communication skills in English and Mandarin are essential as the role will require to serve mandarin-speaking guests.
  • Be flexible and willing to work on any day and any shift (shift rotation is based on operational demands).

关于雇主

MARINA BAY SANDS
BRN/UEN: 200507292R
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