Retail Assistant (Customer Care) - Telco (Up $2200, Office hours) WA 8228087
-
Novena MRT, Novena
Singapore
- 全职, 合约
- 5天工作制
S$2200 / 每月
1 year contract (renewable) Immediate starter preferred
Office HQ: Near Macpherson MRT, 9:00am to 6:00pm, Monday to Friday
Retail shop - 11:00am to 7:00pm, Monday to Friday (various location, pls be comfortable to travel)
Salary: $2200 basic + OT payable
* note that the staff will be rotated between retail shop (80%), and office (20%).
Roles:
- Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media
- Providing accurate and timely information about the company's products or services
- Resolving customer issues efficiently and in a friendly manner
- De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
- Document/ update the Q&A depository to ensure the knowledge is updated with standard answers/ future reference
- Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
- Provide weekly report – SLA, key queries, new escalation/ topics from customer queries
Qualities and Skills:
- Previous experience working in a customer-facing role/ contact centre/ telemarketing
- Proficiency in using a computer, ability to quickly learn how to use different software
- Process-oriented and customer-oriented mindset
Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click "Apply Now" below
Alicia Lim Si Le
R2197748
EA License No. 13C6342
Only shortlisted candidates will be contacted.Thank you
RecruitFirst is Hiring! You'll be deployed to the above.
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