E-Commerce & Marketing Coordinator| 5-Day Work Week | Start Immediately

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    Sembawang MRT, Sembawang

    58 Woodlands Terrace, Singapore, 738465

    地图

  •   全职
  •   5天工作制

S$2200 - 3000 / 每月


Job Overview

We are looking for a responsible and organised E-Commerce & Marketing Coordinator to support the day-to-day operations of our e-commerce and retail business. The role involves managing online orders, attending to customer enquiries, maintaining our e-commerce platforms, and supporting retail marketing activities. The ideal candidate should be able to multitask, work independently, and provide excellent customer service in a fast-paced environment.

Key Responsibilities

1. Online Order Processing & Fulfilment

  • Process and manage online orders from Shopify, Shopee, RedMart, TikTok Shop, WhatsApp, and phone orders.
  • Coordinate with internal departments to ensure accurate and timely order fulfilment.
  • Follow up on order-related issues and assist in resolving customer enquiries where necessary.

2. Customer Service

  • Attend to incoming phone calls and customer enquiries in a professional and courteous manner.
  • Assist customers with product enquiries, order status, promotions, membership, vouchers, and redemption enquiries.
  • Handle customer feedback and resolve issues promptly.

3. E-Commerce Management

  • Maintain and update the company's website and e-commerce platforms.
  • Create and upload new products.
  • Update product information, pricing, promotional banners, and other online content.
  • Ensure product listings remain accurate and up to date.

4. Retail Marketing Support

  • Prepare and coordinate retail marketing materials, including promotional posters, price tags, point-of-sale materials, and other marketing collaterals.
  • Assist in the execution of promotional campaigns, atrium fairs, roadshows, exhibitions, and other marketing activities.

关于雇主

FRAGRANCE FOODSTUFF PTE LTD
BRN/UEN: 199001763K
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