Senior Attractions Host (2-year Renewable Contract)

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地点:
HarbourFront MRT, Bukit Merah
Sentosa Promotory, 3 Sentosa Gateway, Singapore, 098544
地图
职位类型: 合约

JOB RESPONSIBILITIES

1. Guest Experience & Hosting

Host and engage groups during the ride through live narration, storytelling, and interactions.
Stand and present at the centre of the attraction, maintaining high energy, clarity, and engagement with guests.
Deliver warm, professional, and engaging guest interactions.
Handle guest enquiries and feedback promptly and professionally, escalating issues when required.
Consistently deliver service aligned with MFLG's service standards.

2. Safety & Operations

Take ownership of the safe and smooth operation of assigned attractions and rides, including opening and closing.
Conduct daily checks to ensure attractions are maintained and operating in their best working condition at all times.
Report defects or irregularities promptly to the Attraction In-Charge and relevant departments.
Ensure operational procedures are strictly adhered to and practiced diligently.
Assist with guest management during emergency situations, prioritising safety while maintaining calm and professionalism.

3. Team Leadership & Housekeeping

Lead and support the team in carrying out housekeeping schedules and assigned duties.
Ensure cleanliness and presentation standards are maintained in both front-of-house and back-of-house areas.
Undertake the role of Attraction In-Charge (IC) where necessary.

JOB REQUIREMENTS

Minimum GCE ‘N’ Level or equivalent.
At least 1 year of full-time work experience, preferably in tourism, hospitality, attractions, or customer-facing service roles.
Comfortable speaking confidently in front of groups and engaging guests through live storytelling.
Physically capable of performing operational duties that may involve the setup, movement, and securing of operational items to support attraction operations and visitor flow.
Excellent communication, interpersonal, and presentation skills.
Possess a lively, outgoing, and guest-oriented personality.
Willing and able to work shift hours, weekends, and public holidays.